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What does a Call to Action (CTA) do?

  1. Informs users about product features

  2. Encourages the user to take specified actions

  3. Provides technical support for products

  4. Describes the company's history

The correct answer is: Encourages the user to take specified actions

A Call to Action (CTA) is a crucial component in marketing and advertising as it directly prompts the user to engage in a desired action. This can encompass a variety of interactions, such as making a purchase, signing up for a newsletter, downloading a resource, or clicking a link to learn more. CTAs are typically designed to be clear and compelling, using strong action verbs to motivate users to act promptly. In contrast, the function of a CTA is not to inform users about product features or provide technical support. While these elements are important in a marketing strategy, they serve different purposes. Informing users about features is about educating potential customers regarding the value of a product, while technical support focuses on helping users troubleshoot issues with a product. Additionally, describing a company's history is more about building brand identity and trust rather than prompting immediate action. Therefore, the primary role of a CTA is to drive specific user behaviors, making the answer that identifies this functionality correct.